FAQ & Customer Response Kit

Handle fAQ knowledge → customer question → match/gap → response draft → quality → approval → explicit outbound record in a local WebApp designed to bring the complete workflow together, replace scattered spreadsheets and keep every record ready for review.

MAIN FEATURES

• Response dashboard: review indicators, activity and upcoming points requiring attention.
• FAQ categories: track and maintain Name Key, Parent, Sort order, Owner and Status.
• FAQ entries: track and maintain Category, Question Key, Answer Key, Owner, Status and Updated at.
• Localized FAQ variants: track and maintain Faq, Locale, Question Key, Answer Key, Translation status and Reviewer.
• Customer questions: track and maintain Customer Key, Channel, Customer Question Key, Received at, External reference and Status.
• Intent & topic tags: track and maintain Question, Topic Key and Status.
• Answer matching: track and maintain Question, Faq, Match confidence and Match status.
• Knowledge gaps: track and maintain Question, Knowledge Gap Key, Priority, Owner, Target at and Proposed FAQ/revision.
• Response templates: track and maintain Template Title Key, Template Body Key, Language, Tone, Placeholders and Status.
• Template variables: track and maintain Question, Variable and Value.
• Response drafts: track and maintain Question, FAQ reference, Template, Response Text Key, Language and Tone.
• Tone & language: track and maintain Tone and Status.
• Quality checklist: track and maintain Draft, Rule, Status and Notes Key.
• Approval workflow: track and maintain Draft, Status, Approver, Approved at and Reason.
• Outbound response records: track and maintain Draft, External reference, Sent at and Failed/manual send note.
• Bulk & maintenance: centralise the information, follow-up and decisions for this stage.
• Exports & handoff: centralise the information, follow-up and decisions for this stage.
• Insights & governance: centralise the information, follow-up and decisions for this stage.
• Create, edit, search and delete records from the same interface.
• Configurable visible fields and readable cards with no horizontal scrolling.
• Fifteen colour palettes in light and dark modes, independent between DEMO and PROD.
• Integrated Getting Started guide, settings, FAQs and backups.

UPDATED LOCAL ARCHITECTURE

• This edition is delivered as one self-contained HTML file.
• It no longer depends on a server, account, username, password, licence, activation, product key or email code.
• Open it directly in a modern browser and keep using its features without an Internet connection.
• It does not automatically transmit or synchronise data with external services.

DEMO TO LEARN, PROD TO WORK

DEMO includes localised practice records for exploring the WebApp's real workflow. PROD starts empty for your own information. Records, settings, appearance, visible fields and backups remain separate between both environments.

17 LANGUAGES

Available in Arabic, Bengali, German, English, Spanish, French, Hindi, Indonesian, Italian, Japanese, Punjabi, Portuguese, Russian, Swahili, Klingon, Urdu and Chinese.

DATA AND BACKUPS

Information is stored locally through IndexedDB in the browser. Moving to another computer, browser or profile does not transfer it, and clearing browser data may delete it. Create regular backups and store them safely.

REQUIREMENTS

• Desktop or laptop computer with a modern browser.
• JavaScript and IndexedDB enabled.
• Regular backups to protect locally stored information.

FAQ & Customer Response Kit turns fAQ knowledge → customer question → match/gap → response draft → quality → approval → explicit outbound record into a visual, organised and traceable process that remains under your control.