Complaint Manager

Handle complaint intake → Investigation log → Resolution proposals → Resolution approval → Resolution execution → Closure & reopen in a local WebApp designed to bring the complete workflow together, replace scattered spreadsheets and keep every record ready for review.

MAIN FEATURES

• Complaint dashboard: review indicators, activity and upcoming points requiring attention.
• Complaint sources: track and maintain Name Key, Type, Locale and Status.
• Customers & parties: track and maintain Name Key, Preferred language, Contact reference and Status.
• Complaint intake: track and maintain source, Customer, Subject Key, Complaint Text Key, Received at and Status.
• Type: track and maintain Case, Type, Priority and Status.
• Ownership & triage: track and maintain Case, Priority, Owner, Next Action Key, Follow-up at and Status.
• Context & evidence: track and maintain Case, Order reference, Product reference, Shipment reference, Return reference and Refund reference.
• Context & evidence: track and maintain Case, Internal Notes Key, Owner and Status.
• Context & evidence: track and maintain Case, Internal Notes Key and Status.
• Template library: track and maintain Case, Type, Internal Notes Key and Status.
• Resolution approval: track and maintain Case, Status, Approver, Approved at and Reason.
• Response drafts: track and maintain Case, Response Text Key, Language, Tone, Owner and Status.
• Quality checklist: track and maintain Draft, Internal Notes Key and Status.
• External communication records: track and maintain Draft, External reference, Sent at and Failed/manual send note.
• External communication records: track and maintain Case, Type, External reference and Status.
• Status: track and maintain Case, Internal Notes Key and Status.
• Bulk, exports & handoff: centralise the information, follow-up and decisions for this stage.
• Insights & preventive actions: centralise the information, follow-up and decisions for this stage.
• Create, edit, search and delete records from the same interface.
• Configurable visible fields and readable cards with no horizontal scrolling.
• Fifteen colour palettes in light and dark modes, independent between DEMO and PROD.
• Integrated Getting Started guide, settings, FAQs and backups.

UPDATED LOCAL ARCHITECTURE

• This edition is delivered as one self-contained HTML file.
• It no longer depends on a server, account, username, password, licence, activation, product key or email code.
• Open it directly in a modern browser and keep using its features without an Internet connection.
• It does not automatically transmit or synchronise data with external services.

DEMO TO LEARN, PROD TO WORK

DEMO includes localised practice records for exploring the WebApp's real workflow. PROD starts empty for your own information. Records, settings, appearance, visible fields and backups remain separate between both environments.

17 LANGUAGES

Available in Arabic, Bengali, German, English, Spanish, French, Hindi, Indonesian, Italian, Japanese, Punjabi, Portuguese, Russian, Swahili, Klingon, Urdu and Chinese.

DATA AND BACKUPS

Information is stored locally through IndexedDB in the browser. Moving to another computer, browser or profile does not transfer it, and clearing browser data may delete it. Create regular backups and store them safely.

REQUIREMENTS

• Desktop or laptop computer with a modern browser.
• JavaScript and IndexedDB enabled.
• Regular backups to protect locally stored information.

Complaint Manager turns complaint intake → Investigation log → Resolution proposals → Resolution approval → Resolution execution → Closure & reopen into a visual, organised and traceable process that remains under your control.